Select Sitters LLC Terms & Conditions

  1. Membership:  Membership was established May 2017 and effective 9/21/2021, Select Sitters is no longer offering membership options. Any current member or grandfathered member will continue to receive member rates until their membership expiration date. At that time, non-member/regular rates will apply.

  2. Time Worked: Babysitters will check out on the Sitter Pro app upon completion of a job. The client will then receive a notification to review the details and confirm. It is the client's responsibility to contact Select Sitters regarding any inaccurate information. If the client does not check out after 24 hours from the sitter's check out, they will be auto-billed. Sitters are instructed to use exact times and can edit the requested time upon check out. 

  3. Meet and Greet with a Sitter: Select Sitters is happy to schedule a time for you to meet with a sitter before having them babysit. All time for meet and greets will be billed at the appropriate hourly rate. There is no hourly minimum for meet and greets.

  4. Recurring Sitters: Families with current recurring sitters will be allowed to continue utilizing recurring sitters after their membership expires. This will be done so with a $2 additional service fee added. Those who are looking to establish a relationship with a recurring sitter for 1-15 hours a week can contact us to see if their needs are feasible for this program. Recurring sitters are not required to commit to a set amount of time or sign a contract with the family. We recommend part-time nanny placement versus recurring sitters for most families.

  5. Total hourly minimums: Select Sitters requires a 2 hour minimum for all babysitting requests. Occasional exceptions will be made for part-time regular nanny positions only and discussed on a case by case basis. If your request is for less than 2 hours you will be charged for the 2 minimum.

  6. Last Minute Care: Requests made with less than 24-hour notice are subject to an additional $2 per hour charge and are not guaranteed. Select Sitters will make every effort to find care with last-minute notice.

  7. Sick Care: If a child scheduled to receive care should become sick within 24 hours of the appointment, the family must notify Select Sitters. Select Sitters defines sickness as fever over 101, vomiting or diarrhea, coughing, sneezing, runny nose, oozing from the eye, or other conditions deemed contagious. Select Sitters does not guarantee sitters for sick care but does provide at a rate of $3 more per hour.  The sitter would be notified of the sickness and approve to keep the request. If the sitter scheduled is not comfortable with the sickness we will make every effort to find another sitter who would be. COVID Tests: In the case that a child receiving care has been exposed to COVID19, the agency will be notified immediately. In compliance with CDC guidelines, the child must wait 3-5 days after exposure to take a COVID test and report a negative result to the agency before scheduling a sitter. If a sitter shows up to babysit and there is a sick child without the family notifying our agency, then the family will be charged at the sick child rate and an additional $15 inconvenience fee. Select Sitters does not provide care to any child experiencing any symptoms related to Covid-19 without a negative test.  

  8. Mileage Reimbursement: If a sitter is providing transportation for children to and from school, activities, or any other reason mileage reimbursement may be requested. Families with part-time nannies transporting children on a regular basis will be requesting mileage reimbursement or gas reimbursement based on the client’s decision. Any driving over 5 miles per week should be documented by the sitter and will be reimbursed at the IRS rate of .56 cents per mile unless otherwise agreed upon by the agency, sitter, and client. This must be added under the reimbursement section on the checkout screen.

  9. Direct Contact with Sitters: We understand and welcome relationships between nanny/sitter and family. Nannies and sitters are welcome to give out their contact info as they feel comfortable, however, unless they are a part-time nanny for your family direct contact about future requests is discouraged.  Our babysitters are under contract and cannot directly work for a family Select Sitters has introduced to them. Each time a sitter babysits a request in the application must be created, and the appropriate hourly rate will be automatically charged. Babysitters and nannies are available for placement which does mean you can set your own hourly rate and pay them directly, but only after they have signed an agreement and the appropriate placement fee is paid.

  10. Additional Child Outside of Family/Sitter Share:  If two families are utilizing the services of one sitter in the same location, you will be automatically charged an extra $5 per hour for the use of one sitter for two families. If both families are current members and would like to split the charges, then Select Sitters must be notified in advance in order to set the requests up in the system for both parties. 

  11. Ages of Children:  If a child is under the age of 16 and is present in the household when a babysitting job is taking place, then the family will be charged accordingly with the total number of children based on our rates. 

  12. Overnight Care: Select Sitters does provide overnight care at a discounted rate based on a 24 hour period. All sitters providing overnight care must also be provided with a place to sleep and car seats for children in case of emergency. Contact us for a specific quote for overnight care.

  13. On-Call Care: On-call sitters will be paid for 50% of the requested time regardless of if they get called in or not. If they are called in, and the time needed is less than half of the reserved timeframe, then the sitter will still be paid for 50% of the time. For example, Hannah agreed to be on call from 10 PM to 8 AM. Hannah was called in at 11 PM and stayed until 1 AM. Hannah will be paid for 5 hours regardless. If the time exceeds 50%, then the actual time used will be charged accordingly.  This will be added into Sitter Pro by adding the total time requested and edited to reflect an actual worked time or 50% of the requested time, whichever is greater.

  14. Black Out Dates: Select Sitters are limited and may not be available on the following dates or weekends surrounding those dates: New Year’s Day, Easter, Mother’s Day, Memorial Day, July  4th, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve, Christmas Day, New Year’s Eve, or the evening of Valentine’s Day. Sitters are available on a first-come-first-serve basis on those dates and will be subject to holiday rates as outlined on our rates page.

  15. Clients Outside Service Area: Select Sitters may provide babysitters to clients outside of the outlined service areas at an increased rate. Contact us for more information. This service is not guaranteed and will be evaluated on a case-by-case basis.​​

  16. Cancellation Fees: Select Sitters does require a minimum of 12-hour notice for any cancellation of a previously scheduled appointment without a cancellation fee. Once the appointment is confirmed the cancellation fee does apply. If given less than 12-hour notice for a cancellation, then you will be charged for 2 hours. This is charged as 2 hours at the hourly rate as applicable on the website. In the case that the sitter shows up for a scheduled appointment and is asked to leave before the scheduled end time, the client will be charged for 50% of the time or the 2-hour minimum, whichever is greater. 

  17. Status of Babysitters & CPR/First Aid Certifications: All babysitters and nannies you will encounter working with our agency are independent babysitters who are working as individual childcare providers and not employees of the company. They are liable for their own actions and are not acting as agents of the company. Sitters are required to obtain their CPR and First Aid certifications before their first babysitting job, and keep this up to date as it expires. 

  18. Inclement Weather Policy:  Babysitters may not be available in inclement weather: snow, ice, hail, hurricane, etc. Sitter safety is our priority, so if a sitter isn't comfortable traveling, then they are welcome to cancel and the client is welcome to cancel too. In the case that the client requests babysitting and road conditions are not accommodating for the sitter, Select Sitters may suggest that client pick up their sitter and bring them home. Comfort driving in inclement weather is up to the discretion of each individual sitter. We do not charge cancellation fees in inclement weather with advanced notice. In the case that the sitter shows up for a scheduled appointment and is asked to leave before the scheduled end time, the client will be charged for 50% of the time or the 2-hour minimum, whichever is greater. 

  19. Beach/Ocean Policy (Wilmington area): Select Sitters babysitters are willing and able to provide care while children play outdoors and on the sand at the beach. Babysitters will not be able to provide any supervision or allow children in their care to swim or wade in the ocean for safety reasons. If the client wants children to be able to swim/wade in the ocean, another adult should be present to supervise and/or swim with the child(ren).

  20. Payment Terms: Select Sitters requires that every client keep a current credit card on file. A credit card will be charged automatically in the application. Babysitters will not be provided or scheduled without an active credit card on file. Should the card on file no longer allow for autoprocessing payments, the account will be made inactive and no requests can be made until the card is up to date. 

  21. Late Fee: There is a $25 late fee for all past due services fees of more than 15 days past due. In the event that a payment is past due a reminder will be sent first via email, and lastly via text or phone call. Upon 15 days late a $25 late fee will be added to the total due. If the charge is more than 30 days past due an additional $25 late fee will be added. Select Sitters will submit delinquent charges more than 45 days past due to a collections agency. Clients with past due charges will not be allowed to request sitters until all unpaid invoices are paid. If your card was declined and you have not provided an updated card or form of payment within 24 hours of your job being checked out, then Select Sitters reserves the right to charge a $25 fee. 

  22. Nanny Placements: Select Sitters offers several different package options to meet a variety of different needs including part-time, temporary, and full-time nannies. Select Sitters will place a nanny with your family whom you will employ at your own hourly rate to be discussed upon hire. The client must have a written agreement and offer submitted to the agency and signed by the nanny and client before communicating directly with the nanny. Any hours worked prior to paying the placement fee, outside of the trial days outlined in the package selected, will be billed at the appropriate hourly rate. There is a non-refundable application fee for all nanny placements. This is a fee for our time and effort as we spend significant time and money dedicated to finding, screening, and selecting nannies for each family. The appropriate nanny placement fee will be charged once the nanny agreement is signed by both parties. This fee is non-refundable. Select Sitters does offer a replacement guarantee which differs depending on your selected package and will replace your nanny for any reason during that time for no additional fee. Select Sitters does provide a full detailed placement agreement to be signed by all nanny placement clients before beginning the search.  

  23. Right to Refuse Service: Select Sitters reserves the right to refuse service to current or prospective clients for any reason. Select Sitters will communicate with family if it is deemed necessary to suspend services. Select Sitters does not discriminate based on race, disability, or religion. 

  24. Change in Rates: Select Sitters reserves the right to increase hourly rates at any time and does guarantee to give at minimum a 30-day notice via email and by updating our website rates pages. This typically happens at the beginning of a calendar year and does apply to all families utilizing a babysitter or recurring sitters through our agency. 

  25. Revision of Policies: Select Sitters reserves the right to revise the terms and conditions at any time.